Refund policy

We have a 14 day Exchange policy and not which means you have 14 days after receiving your item to request an exchange or store credit. We DO NOT DO RETURNS. 

To be eligible for an exchange , your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange you can contact us at dakotastoneboutique@gmail.com. Please note that exchanges will need to be sent to the following address: 43 Westphal St West Hartford CT 06110.

If your Exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any exchange question at dakotastoneboutique@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept exchanges on undergarments, swimwear or bodysuits. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the items. 

Exchange
We will notify you once we’ve received and inspected your item, and let you know if the exchange was approved or not. If approved, you’ll be automatically issued a new item or a store credit. dakotastoneboutique@gmail.com.

We have a 14 day Exchange Policy Only, which means you have 14 days after receiving your item to request an Exchange or store credit. We do not offer  Refunds. 

To be eligible for an exchange or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start an exchange, you can contact us at Tamara.curling@yahoo.com Please note that all exchanges will need to be approved. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

You can always contact us for any Exchange question at Tamara.curling@yahoo.com Or call  860.590.5400

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be exchanged or returned, like All Sale items, swimwear, undergarments and bodysuits, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not do Refunds. A Exchange for equal value or more only. If the exchange is less you will be issued a store credit to use at any time. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept exchanges on Final Sale or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.